Legal
Privacy notice
Last updated 2 November 2026
This notice explains what personal information AzRated collects when you ask for a quote or book an assessment, what we do with it, and the rights you have over it.
Who we are
AzRated is the trading name of Azhhaan Rabbani, a sole trader providing domestic energy assessments and floor plans, based in Manor Park, London E12, and working across all London boroughs. For anything in this notice you can reach us at contact@azrated.co.uk or +44 7386 645915. We are the data controller for the information described here.
What we collect
When you submit the quote form, or contact us by phone, WhatsApp or email, we collect:
- your name;
- your phone number and email address;
- the address or postcode of the property to be assessed;
- the service you need and whether you are a homeowner, landlord or agent;
- anything else you choose to tell us or send us, such as notes or photos of the property.
If you go on to book an assessment, we also record details about the property itself — construction, heating, insulation, glazing and lighting — gathered during the survey, with photographs of the things that decide the rating, such as the boiler and the windows, kept as evidence in case the assessment is audited.
Why we use it, and our lawful basis
- To reply to your enquiry and provide a quote. Our lawful basis is taking steps at your request before entering into a contract.
- To carry out the assessment and produce your certificate or floor plan. Our lawful basis is performance of our contract with you.
- To lodge the Energy Performance Certificate on the national register. Our lawful basis is a legal obligation — an EPC is only valid once lodged, and this is a legal requirement of the assessment.
- To keep records for accounting and accreditation audits. Our lawful basis is a legal obligation and our legitimate interest in running the business properly.
We do not use your details for marketing, and we never sell them.
The one exception is other businesses. We may send an estate or letting agent or a property manager one email or WhatsApp message about working together, using the contact details it publishes on its own website or in property directories such as Rightmove. Our lawful basis is our legitimate interest in finding business customers. Reply “no thanks” and we won’t contact you again. We keep a note of that request so we can stick to it.
Who we share it with
- The national EPC register, run by the government. Lodged certificates, including the property address, are published there and are publicly searchable. This is how EPCs work by law — it is not optional.
- Elmhurst Energy and Quidos, our accreditation schemes, which audit assessments for quality and compliance.
- EmailJS, which delivers quote-form submissions to our inbox and sends you the confirmation email, and our email provider.
- Cloudflare, which hosts this website and passes on email sent to our address. If you accept analytics, it also counts your visit (see "Cookies and analytics" below).
- WhatsApp, if you message us there. Your messages are carried by WhatsApp (Meta) under its own privacy policy.
- Our accountant and HMRC, for invoices and tax records.
We will also disclose information where we are legally required to. Nobody else receives your details.
Some of these services are run from outside the UK, including the United States, so your information may be processed there. Where that happens, UK data protection law requires it to be protected to the same standard, for example under the UK–US data bridge or an international data transfer agreement.
How long we keep it
Enquiries that do not lead to a booking are deleted within 12 months. Records relating to a completed assessment are kept for as long as the certificate is valid (ten years), because our accreditation scheme can audit them during that period. Invoices and financial records are kept for six years, as tax law requires.
Cookies and analytics
This website sets no advertising or tracking cookies. The only thing stored on your device is your answer to the cookie banner, kept in your browser's local storage so we don't ask again on every page. That is strictly necessary to honour your choice, so it does not itself require consent, and it holds nothing that identifies you.
Analytics are off unless you press "Accept all". If you accept, the site loads Cloudflare Web Analytics, which counts page visits, shows which pages are useful and measures how quickly they load. It sets no cookies and stores nothing on your device, and Cloudflare says it discards your IP address rather than storing it and does not use it to identify you. If you reject, none of it loads at all. You can change your mind at any time using the link in the footer.
The fonts on this site are served from the site itself, so loading a page does not send your IP address to a font provider. No other third-party scripts run on this site.
Your rights
Under UK data protection law you can ask us to:
- give you a copy of the information we hold about you;
- correct anything that is wrong;
- delete information we no longer have a reason to keep;
- restrict or object to how we use it;
- transfer it to another provider.
Email contact@azrated.co.uk and we will respond within one month. Note that we cannot remove a lodged EPC from the national register — once a certificate is lodged it stays there for its ten-year life, and that is outside our control.
No decisions about you are made by automated means.
Complaints
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commission, the UK's data protection regulator (called the Information Commissioner's Office until 30 September 2026), at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this notice
If we change how we handle personal information we will update this page and change the date at the top.